“I’ll report you on Twitter and Facebook and YouTube and wotnot…”
Those were the exact words of Mr. Customer after a bad time with his service provider.
Mr Customer knows his rights. He is well armed. He can send signals to thousands or even millions in an minute. He has the power.
He is to be pampered. Give him quality customer service and he’ll use his power to your advantage. He’ll spread you. He’ll spread your business.
Treat him like he don’t matter and you’ll get the exact opposite to your disadvantage. He’ll arm your business and maybe, you.
Strive to make Mr. Customer happy.